Practice Opening Hours

Mon – Fri 8:00am – 5:00pm
Saturday 9:00am – 1:00pm
Sunday Closed

Practice Doctors

• Dr Rani Somasundram
• Dr Marilyn Kingsford
• Dr Vamsi Arvapalli
• Dr Sam Wijesooriya
• Dr Sirisha Potti
• Dr Nilusha Arachchige
• Dr Azmeeri Noor
• Dr Deborah Day
• Dr Maheshika Weerawardena
• Dr Alex Ha
• Dr Janaka Abeysirigunawardana

After Hours Services

137425 or 134100 or Attend the Redcliffe Hospital

Practice Services

• General Medical for all ages
• Child and Maternal Health Services
• Aboriginal and Torres Strait Islander Health
• Women’s and Men’s Health
• Vaccinations for all ages
• Insurance and Pre-Employment Medicals
• Mental Health Care
• Chronic Disease Management
• Skin Checks and procedures
• Minor surgeries and Procedures
• Private and Commercial Vehicle Driver’s Health Assessments
• Travel Medicine
• 45–49-year-old Health Assessments
• 75-year-old Annual Health Checks
• QML Pathology onsite
• Psychologist, Physiotherapist and Podiatrist

Appointments

Our practice operates via 15-minute standard appointments.

Please make bookings for each person wishing to consult the doctor at the time of booking, this helps us to reduce waiting times for yourself and others.

If you have more than one health concern or a complex issue to discuss, please request a longer appointment at the time of booking. In the case of emergency walk ins, each case will be triaged and booked appropriately on a case-to-case basis.

Missed or Cancelled Appointments

It is important that appointments are cancelled if the service is not needed to allow quality patient care and allows us to offer this service to another patient in need.

Non-attendance Fee (DNA)

$20.00 for a standard appointment and $40+GST for long or care plan appointment

You will be invoiced a fee if you fail to turn up for a confirmed appointment OR fail to cancel 2 hours before the appointment.

Fees and Billing Arrangements

Moreton Bay Medical Centre is a mixed billing practice. All New Patients will be charged for their initial consultation. Subsequent visits may be bulk billed. Current Centrelink Card Holders, Children aged under 16 and DVA Gold Card Holders may be privately Billed by some doctors.

See Billing Fees for the current rates.

Management of Your Personal Health Information

Your personal health information is collected and used directly in association with your health care. It is a confidential document, and it is the policy of this practice to always maintain the security of medical records. We will ensure that your information is only available to authorized staff or seek your permission before disclosing it to any third party.

If you have any concerns about your health information privacy, please let your doctor or one of our staff know.

Cultural Background and Ethnicity

It is the commitment of our practice to provide the best preventative care. To ensure that your care is tailored to your needs, staff at this practice encourage patients to identify their cultural background and/or ethnicity on their medical record. If you identify with a particular cultural background, please let your doctor or reception staff know.

Interpreter Service

If you or your family require an interpreter, we can organise this for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service on 131 450 directly. If you are hearing impaired and require an AUSLAN interpreter, we can also organize this for you.

Moreton Bay Medical Centre does not routinely monitor the email system for queries or bookings. Please call or visit our website for bookings and queries. No clinical and medical information is shared via email.

Health and Safety

Please refrain from eating and drinking in the surgery.

Smoking and Vaping is prohibited in our center.

Children must be always supervised. No mobile phones to be used inside the surgery.

Telephone Access

If you wish to speak with your doctor on the telephone, please call the practice and speak to reception to arrange a telephone consultation appointment. We are unable to interrupt our doctors during consultations with patients.

In an emergency, it is advised to call 000.

Test Results

All test results are strictly confidential and to protect your privacy this practice does not give results to patients over the telephone.

The doctor will advise you at the time of testing when you can expect your results to return. All urgent results will be followed up with the patient directly.

Reminder System

Our practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to be included on our reminder system and may issue you with a reminder notice on occasion. If you do not wish to be part of this system, please let your doctor or practice staff know.

Home Visits

Home visits are available to patients at the doctor’s discretion.

Parking

Access to car parking is via Boardman Avenue or Anzac Avenue, Kippa Ring.  Disabled parking is available on site.

Patient Rights

We welcome all positive and negative feedback from our patients. If you are concerned about any aspects of our service you receive at our practice, please feel free to address the matter with the staff or with your doctor. If you prefer to write to us our details are:

The Practice Manager,
Moreton Bay Medical Centre,
Shop 11/284 Anzac Ave
Kippa-Ring QLD 4021

We also believe any problems are best dealt within the practice, however, if you feel the need to discuss the matter outside the practice, you may contact The Office of the Health Ombudsman:

Office of the Health Ombudsman,
GPO Box 13281,
Brisbane QLD 4003.

PH 133 646

Email: complaints@oho.qld.gov.au

We have a zero-tolerance policy and do not tolerate abuse of any kind.