Privacy Policy

Moreton Bay Medical Centre — Privacy Policy

Last updated: 2025

Moreton Bay Medical Centre (“we”, “our”, “the practice”) is committed to protecting the privacy and confidentiality of all personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal and health information.

1. What Information We Collect

We collect personal and health information that is necessary to provide you with safe, high-quality medical care. This includes:

Personal Information

  • Full name

  • Date of birth

  • Address

  • Phone number & email

  • Medicare number

  • Concession card details

  • Next of kin or emergency contact

Health Information

  • Medical history

  • Current symptoms

  • Diagnoses and treatment plans

  • Specialist letters and referrals

  • Pathology and imaging results

  • Medication history

  • Immunisation records

  • Information received from other healthcare providers

Website Information (if applicable)

  • Online appointment details

  • Contact form submissions

  • IP address and browser cookies (for site improvement only)

We will always collect this information directly from you unless it is unreasonable or impracticable (e.g., obtaining records from other healthcare providers with your consent).

2. Why We Collect Your Information

We collect and use your information for the following purposes:

  • To provide you with medical treatment and healthcare services

  • To communicate with you (e.g., reminders, follow-ups, results)

  • To manage our administrative and billing processes

  • To liaise with other healthcare professionals involved in your care

  • To comply with legal and regulatory requirements

  • To improve our services and patient experience

  • For emergency purposes where your life or health may be at risk

3. How We Collect Your Information

We may collect information from:

  • You directly (in person, via phone, online forms, emails)

  • Medicare, MyGov, or your private health insurer

  • Referring doctors, specialists, hospitals, pathologists, and radiology services

  • Family members (in emergencies or with consent)

  • Electronic medical record systems

We only collect information that is relevant and necessary for your care.

4. How We Store and Protect Your Information

Your information is stored securely in our practice management system and protected through:

  • Password-protected computers

  • Encrypted medical software

  • Secure electronic communication methods

  • Staff confidentiality agreements

  • Physical security of the practice premises

  • Regular system backups and cybersecurity protocols

Only authorised staff can access your information.

5. Disclosure of Your Information

We may share your personal or health information with:

  • Referring doctors, specialists, and allied health providers

  • Hospitals, pharmacies, pathology, and imaging services

  • Medicare Australia and private health funds

  • My Health Record (unless you opt out)

  • IT providers under strict confidentiality

  • Government or regulatory bodies when legally required

  • Emergency services when necessary

We will never sell, rent, or share your information for marketing purposes.

6. Using My Health Record

If you are registered for My Health Record:

  • We may upload relevant health summaries, results, or treatment information

  • You may restrict access or opt out at any time

  • We will follow all My Health Record privacy guidelines

7. Your Rights

You have the right to:

  • Access your personal and health information

  • Request corrections to inaccurate information

  • Withdraw consent for certain disclosures

  • Request a copy of your medical record (fees may apply)

  • Make a privacy-related complaint

We will always respect your choices regarding your personal information.

8. Accessing and Correcting Your Information

To access or correct your information, please contact reception. We may require:

  • A completed request form

  • Proof of identity

We aim to respond within 30 days in accordance with the APPs.

9. Online Bookings & Website Privacy

When you use our online services:

  • Your information is transmitted securely

  • Cookies may be used to improve website performance

  • We do not collect unnecessary data

  • Third-party booking providers follow strict data privacy standards

10. Complaints About Privacy

If you have concerns about how your information is handled, you may contact us:

Moreton Bay Medical Centre
Phone: (insert number)
Email: (insert practice email)
Address: (insert address)

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in laws or practice operations. The latest version will always be available on our website or at reception.

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